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How we protect your account and privacy

Your account data on kapten89 stays encrypted and secure from the moment you deposit via DANA, OVO, GoPay or QRIS.

Bank-level encryptionDANA, OVO, GoPay, QRIS secureAccount access controlWithdrawal verification
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kapten89 How we protect your account and privacy
GET IN TOUCH

How to contact us about privacy or account issues

If you need to request data access, report a security concern, or have questions about how we use your information, our support team is ready. Reach out through the channels below and we'll respond within one business day. Your privacy questions are urgent—we treat them that way.

Team online

Live Chat Support

Open the chat bubble in your account lobby during play hours. Available 09:00–23:00 daily to answer account security and privacy questions instantly.

Email Support

Send privacy requests to [email protected]. Include your account email and a clear description of what you need—response within 24 hours.

Account Settings

Log into your account, go to Settings > Privacy & Security. View your stored data, update contact details, and download your account history anytime.

DATA & SECURITY

How kapten89 keeps your account safe and transparent

Security starts at login and continues through every deposit and withdrawal. We encrypt your password using industry-standard hashing so we never store it in plain text.

Password Security

Passwords are hashed with bcrypt encryption. We never store or see your plain-text password. Change it anytime in Account > Security Settings.

Two-Factor Authentication

Enable 2FA in your account settings to require a code from your phone every time you log in from a new device or location.

Deposit Verification

DANA, OVO, GoPay and QRIS payments are verified by the payment provider. We confirm receipt and credit your account balance immediately.

Withdrawal Checks

Before we send money back to your wallet, we verify your identity with a one-time code sent to your registered phone number.

Session Monitoring

We log every login, device change, and IP address. Unusual activity triggers a security alert to your email so you can review access.

Data Deletion Request

Request permanent deletion of your account and associated data in Settings > Privacy. We process requests within 30 days after all balances are settled.

Privacy, security and your rights at kapten89

Below are the questions we hear most often from players in Surabaya, Bandung and across Indonesia. If you don't see your answer here, open the chat in your account lobby or email [email protected].

We collect your full name, email, phone number, date of birth, and residential address to verify your identity and comply with local law. Payment details (wallet or bank account) are used only to process deposits and withdrawals. We do not collect payment card numbers—DANA, OVO, GoPay and QRIS handle those securely on their own systems.

Contact and account details are deleted within 30 days of account closure, unless you have an outstanding balance or active withdrawal. Transaction records (deposits, withdrawals, game history) are retained for seven years for audit and fraud prevention, but are not tied to your name after deletion.

Yes. Log into your account, go to Settings > Privacy & Security > Download My Data. You'll receive a file with your profile, deposits, withdrawals, and game history. This typically processes within 24 hours and is sent to your registered email.

Open the login page and select Forgot Password. We'll send a reset link to your registered email. If you no longer have access to that email, contact [email protected] with your account name and phone number, and our team will verify your identity and help you regain access within one business day.

Yes. All transactions are encrypted end-to-end. DANA, OVO, GoPay and QRIS providers encrypt the payment data on their side; kapten89 receives only a confirmation that the deposit cleared. We never see your wallet credentials or bank account number.

Only you and your account can access your balance and withdrawal history. Our fraud and compliance team may review transactions if suspicious activity is detected, but they cannot withdraw funds or change your password. Support staff can see your account only to resolve a specific issue you've reported.

Email [email protected] with 'Privacy Concern' or 'Security Alert' in the subject line, or open live chat in your account lobby. Include your account email, a description of the issue, and any relevant details. We respond within 24 hours and escalate urgent issues immediately to our security team.

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